{"id":16013,"date":"2021-11-16T12:56:21","date_gmt":"2021-11-16T12:56:21","guid":{"rendered":"https:\/\/icgnet.it\/claimlab\/"},"modified":"2021-11-16T12:59:20","modified_gmt":"2021-11-16T12:59:20","slug":"claimlab","status":"publish","type":"page","link":"https:\/\/icgnet.it\/en\/claimlab\/","title":{"rendered":"ClaimLab"},"content":{"rendered":"\n
\n

ClaimLab<\/p>

Claims management<\/p>\n

Artificial Intelligence and Advanced Analytics at the service of the business.<\/p><\/div>\n\n

\n

Artificial Intelligence and Advanced Analytics<\/h2>\n
\n

ClaimLab<\/strong> was born from the experience of a twenty-year system, ICG’s SIS<\/strong> Claims System, the most reliable and widespread claims management system for non-life insurance in Italy.<\/p>\n

\nIts end-to-end<\/strong> operations extend to all Non- Life branches<\/strong> . Each manual process is entrusted to the use of Artificial Intelligence and Advanced Analytics which allow the simplification, standardization and digitization<\/strong> of the claims management processes. <\/p>\n

\nThe platform guides and helps the user<\/a><\/strong> in entering data, or there automatically retrieves from documents<\/a><\/strong> and user interactions, performs cross-check online<\/strong> and locate in real time fraudulent phenomena<\/strong> , retrieves the necessary information from centralized or external database and personal data<\/strong> , synthesizes the information in real time, guaranteeing the complete historicity<\/strong> of the data. \n<\/p>\n<\/div>\n<\/div>\n\n

\n
<\/path><\/svg><\/span><\/div>
<\/div>

PROCESSES GUIDED BY BPM AND RPA<\/em><\/h2><\/div>

Processes guided by the Business Process Manager (BPM), artificial intelligence and Robotic Process Automation (RPA), with monitoring through task list and scheduling of activities in compliance with dead-lines (processes, events, activities, interactions with external applications). <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

AGENDA<\/em><\/h2><\/div>

The fulcrum around which the entire operation revolves. Each user has his own personalized agenda with direct access to the activities to be carried out to complete the deadlines. Continuous monitoring of deadlines guaranteed by BPM. <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

COORDINATION OF PARTNERS<\/em><\/h2><\/div>

Maximum optimization of communication flows between all the actors involved in the management of the claim, thanks to the WebApp and App, API and a single portal that everyone can access (policyholders, channels, fiduciaries, experts, liquidators).<\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

AUTOMATIC PROFILING<\/em><\/h2><\/div>

The Artificial Intelligence engines profile claims, group them into clusters and segments, determine reserves, channel them to expert and fiduciary liquidators based on experience and workload, monitor trends. <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

REGULATION<\/em><\/h2><\/div>

ClaimLab independently manages all the procedural flows required by the control bodies and associative bodies in compliance with the legislation and best practices. It is no coincidence that it is considered the most reliable and complete product in the context of the CARD legislation. <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

ADVANCED ANALYTICS <\/em><\/h2><\/div>

The possibility of analyzing data and contents in an autonomous or semi-autonomous way, with the aim of discovering relationships and correlations, developing forecast analyzes, developing recommendations and corrections in the settlement process. <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

INTEGRATION<\/em><\/h2><\/div>

The application has a modular structure, so it is possible to modulate the offer of functions and procedures based on the Customer’s growth and business plans. It natively integrates with company systems, third party applications and external DBs through web services and interfaces. <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article>\n\n\n
<\/path><\/svg><\/span><\/div>
<\/div>

COMPLETENESS AND FLEXIBILITY<\/em><\/h2><\/div>

To meet the needs of the market and customers, with more effective cost control, the system has been designed to provide you with total control over the entire life cycle of the claim, and to provide all the flexibility necessary to respond to functional and company technicians. <\/p>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/article><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>\n\n
\n

DIGITAL BY DEFAULT<\/h2>\n
\n

ClaimLab is the first compensation claims management system that operates according to a digital-by-default logic. Every document that enters (mail, scans, photographs) is digitized, classified and converted into electronic format. The data made usable is automatically sent to business processes, eliminating manual data loading steps.\n<\/p>\n

\nEliminate the latency and costs of processes by automatically extracting and understanding the contents of documents from any channel and in any format, in harmony with the privacy by default established in the European regulation on the protection of personal data (GDPR).\n<\/p>\n

\nThe classification technology uses convolutional neural networks and deep learning to visually identify any type of incoming document, while the comprehension and classification of texts is based on statistical and semantic text analysis carried out by engines “trained” automatically with the latest methodologies machine learning.\n<\/p>\n<\/div>\n<\/div>\n<\/section>\n

\n
\n
\n\n
\n\"\"<\/div>\n
acquisition<\/h5>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n
\n\"\"<\/div>\n\n
recognition<\/h5>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n
\n\"\"<\/div>\n\n
data extraction<\/h5>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n
\n\"\"<\/div>\n\n
classification<\/h5>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n
\n\"\"<\/div>\n\n
verify<\/h5>\n<\/div>\n<\/div>\n\n\n\n
\n
\n\n
\n\"\"<\/div>\n\n
export<\/h5>\n<\/div>\n<\/div>\n<\/div>\n\n
<\/div>